CUSTOMER SERVICE REPRESENTATIVE
Become the Newest Member of the Loyal Origins Team. The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department and other cross functional departments Addressing customer complaints, provide appropriate solutions and alternatives within the set time limits; and follow up to ensure resolution. Keep records of customer interactions, follow communication procedures, guidelines and policies. Duties include but not limited to:
DUTIES
- Responsible for supporting the Lead roles and partner with a operational tasks
- This position will report to the Director of CRM & Operations
- Candidates will be resourceful, highly organized, and detail-oriented, and be able to work in a fast-paced environment while maintaining positive working relationships
- Complete a variety of administrative tasks such as label making, photoshoot preparations, & product quality checks
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Stay on top of customer ship window
- Learn customer manual for special ticketing and routing requirements Provides timely and accurate information to incoming requests for customer order status and product knowledge.
- Processes customers’ orders/changes according to established department policies and procedures
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary to exceed customer’s service expectations
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Able to analyze and execute instructions properly
- Excellent written and verbal communication skills in English (Spanish is a plus)
- Ability to maintain an organized work schedule and meet deadlines
- Ability to organize, prioritize and work under time constraints
- Facilitate and process returns
- Providing customer service via social media platforms such as Instagram, Tik Tok, & Facebook
QUALIFICATIONS
- No degree required
- Previous customer service experience
- Great interpersonal skills provide great follow up skills via email, phone, and/or social media’s instant messaging.
- The right candidate would be an enthusiastic team player with the flexibility to re-prioritize, multi-task and switch tasks fluidly
- Knowledge & familiarity of active lifestyle choices
- Above average Words Per Minute
- Experience with Electronic Data Interchange
- The ability to multitask, set priorities and work well under pressure
- Above average attention to detail
- A refined and polished approach to visual communications
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate a moderate level of customer/client service and response
- Preferred experience in apparel industry
APPLICATIONS:
- Email your CV/ Resume to careers@loyalorigins.com
- Include professional portfolios if necessary
- Head over to typing.com to complete a three minute typing test & provide a screenshot showing your WPM & accuracy.
|
